Privacy Policy & GDPR

1. Controller

The controller of LOSTIGO is Sport group d.o.o., Osojnikova 4, 2000 Maribor, Slovenia · Registration no. 9639861000 · VAT ID SI72133449. Privacy contact: info@lostigo.com · +386 41 580 250.

2. Data we process

• account and contact data;
• photos, video and files uploaded to a handover;
• item, recipient, comment, date, time and optional location data;
• AI visual-analysis output;
• recipient confirmation data;
• technical and security logs.

3. Purposes and legal bases

• providing the service and performing the contract;
• creating, storing and displaying handover records;
• AI analysis when selected;
• security and abuse prevention;
• legal obligations.

4. AI and infrastructure

We may use external hosting, storage and AI providers only as needed to provide the selected function. AI output assists documentation and is not a professional appraisal.

5. Retention

Records are retained according to the storage period in your plan unless longer retention is required by law, security or an active dispute.

6. Your rights

• access and information;
• rectification;
• erasure where applicable;
• restriction;
• portability where applicable;
• objection;
• withdrawal of consent;
• complaint to a competent supervisory authority.