Marketplace
Selling a used phone or laptop: how to document condition at handover
Disputes over used electronics often appear after collection: was the scratch already there, was the screen damaged, which accessories were included? A short digital handover record is easier than reconstructing photos and chat messages later.
Who is this guide for?
For buyers and sellers of used phones, computers, cameras, bikes and other equipment.
What should you capture before handover?
For a phone or laptop, capture the display, casing, edges, ports and accessories. If serial number or IMEI is relevant, only include it when necessary and treat it as sensitive identifying information.
For other items, focus on the areas that most affect condition and value.
Let the buyer review the same record
Instead of sending separate images through chat, the buyer opens the same LOSTIGO link or QR code. They can review the media, AI summary and add a comment before confirming.
Both sides therefore refer to the same media set.
No registration for a basic handover
The seller can create a basic guest handover without an account and the buyer confirms without registration. An account is useful for dashboard history and additional features.
What LOSTIGO does not solve
A condition record does not prove ownership, replace an invoice or sales contract, or guarantee the absence of hidden faults. Its purpose is to document visible condition and the handover event.
Frequently asked questions
Should I photograph the IMEI?
Only if it is needed to identify the item and you understand that it is sensitive identifying information. It is not required for every sale.
Does the buyer need an app?
No. The QR code or link opens in a browser.
Document your next marketplace handover
Create a short condition record and let the buyer confirm the same set of photos.